Phone: 250-338-8121

Courtenay Physiotherapy: Health Insurance, ICBC & WCB Treatment

When making an appointment with Courtenay’s David Da Silva Physiotherapy, we kindly request that you review the following for information on what will be needed from you for appropriate billing. Our process varies from health insurance coverage to WCB treatment, ICBC claims, and members of the Armed Forces/RCMP/veterans. However should you have any questions, please don’t hesitate to contact our office for more information.

Medical Service Plan (MSP) Treatments

When you arrive, please have with you your BC CareCard. We use your Personal Health Number to access information about you to see if you’re eligible for Medical Service Plan benefits. For those patients whose family income is below $42,000, the Medical Services Plan pays for 10 visits in a calendar year to a combination of practitioners: physiotherapy, chiropractic, massage, and non-surgical podiatry.

If you don’t qualify for Premium Assistance, then the fee is $60 per visit. Most extended health plans reimburse their users 80% of the visit charge. Our office can now bill the following insurance companies directly:

  • Chambers of Commerce Group Insurance
  • Desjardins Insurance
  • Great-West Life
  • Industrial Alliance
  • Johnson Inc.
  • Maximum Benefit or Johnston Group
  • Standard Life
  • Most Sun Life Financial plans (except Group 05555)
  • Blue Cross
  • Cowan
  • First Canadian
  • Claim Secure
  • Manulife Financial

WorkSafeBC Treatments

Should your injury be work-related, then WorkSafeBC will cover the cost of your treatments, usually to a maximum of 22 visits over an 8 week period. There are certain criteria that need to be met to have an accepted claim. When presenting for treatment for the first time as a WCB patient, please bring your BC CareCard, and also your WorkSafe claim number or social insurance number.

These help us to initiate your claim. If for some reason WorkSafeBC does not accept your claim, you will be billed for the visits at the rate of $60 per visit, which you can claim back from your extended health plan.

ICBC Treatments

If you’ve been involved in a motor vehicle accident, we appreciate you bringing us the name of your ICBC adjustor, your claim number, as well as your BC CareCard. 

Treatments for the Armed Forces, RCMP and Veterans

For members of the Armed Forces, or RCMP officers, we can directly bill your service providers as long as you have an up-to-date referral from your doctor and an authorization number. We need you to provide us with your medical number for billing reference. If you’re a veteran, you will need to bring in your VAC Health Care Identification Card and provide us with your “K” number so that we can access benefits for them. There are no extra billing charges that apply to these patients.

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David Da Silva Physiotherapy
104 - 1350 England Ave
Courtenay, BC V9N 8X6

Phone | 250-338-8121

Fax | 250-338-2528

Email |


Monday – Thursday: 8:30 AM – 4:30 PM
Friday: 8:00 AM – 12:00 PM (available for calls – office is closed for actual appointments during this time)

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